G8Desk tracks every ticket against the SLA you signed — automatically. Escalates before deadlines slip. Generates the compliance report your client asks for at month-end.
The hidden cost
Spreadsheets don't ping you when an SLA is 30 minutes from breach. Generic helpdesks treat every ticket the same — Gold-tier clients wait in the same queue as free-trial users.
And when contract renewal comes around, you're scrambling to pull numbers from email threads to prove you delivered.
G8Desk fixes all of it — in one place.
How it works
No onboarding calls. No sales demos. You're a builder — we trust you to set this up yourself.
One form. Your tenant, products, default SLA tiers, and ticket numbering scheme are provisioned automatically.
Add team members by email. Role-based access — agents see tickets, admins see everything, clients see only theirs.
Create the client organisation, attach an SLA contract (Gold/Silver/Bronze, or your own tier names), set business hours.
Client submits via portal or email. Response and resolution deadlines are calculated and pinned to the ticket instantly.
Built for accountability
A 4-hour response SLA submitted at 5pm Friday doesn't breach at 9pm Friday. G8Desk knows your working hours, public holidays, and time zones — per client.
pending_client — resumes when they replyTrue multi-tenant isolation. Acme Corp logs in and sees only Acme's tickets, contracts, and reports. Globex sees only Globex. You see everything.
Monthly compliance reports generated automatically. SLA percentage, response times, resolution times, breached tickets with reasons, CSAT scores. Branded PDF, ready to send.
Name your tiers what your contracts say — Gold, Premium, P1, Enterprise. Free-text, not enums.
Auto-trigger satisfaction survey on closure. Track per-agent, per-client, per-product.
Deflect tickets before they hit your queue. Public or per-client private articles.
DESK-2026-00123 format out of the box. Configurable per tenant.
Versioned via X-API-Version header. Build integrations on a stable contract.
Cloud-hosted by us, or deploy on your own infrastructure. Same code, your call.
Who it's for
The problem
You signed a managed services contract. The client expects monthly proof.
With G8Desk
Send them a branded SLA report on the 1st. Renewal becomes a formality.
The problem
Enterprise customers need P1 response in 1 hour. Self-serve users can wait.
With G8Desk
Per-tier routing. Enterprise alerts your senior agent in Slack at 50%.
The problem
You have 8 clients across 3 time zones. Spreadsheets stopped scaling at 4.
With G8Desk
One dashboard. Each client sees only theirs. You see all of them.
From the founder
“I built G8Desk because I'm a consultant too. I've watched clients walk away from a 3-year retainer because they couldn't see the work we'd done. Spreadsheets don't save renewals. Reports do.”
Common questions
Yes. No credit card. No usage limits during beta. When we launch paid plans, beta users get a permanent discount and 90 days notice before any pricing change. We'll never auto-bill you.
Those are built for support agents handling consumer queues. G8Desk is built for consultants and service providers who signed contractual SLAs and need to prove compliance. SLA tracking is the product, not a feature. We're also a fraction of the price and you can self-host.
Yes. We import from CSV out of the box, and have direct importers in development for Zendesk, Freshdesk, and Jira. If you need help with migration during beta, email me directly — I'll do it with you.
Yes. Self-hosted deployment is a first-class option, not an afterthought. Built on Laravel — runs on any standard PHP hosting, Docker, or Kubernetes. Source access available for self-hosted enterprise tiers.
We export everything. Tickets, attachments, SLA history, reports — all available as JSON or SQL dump on demand. Your data is never locked in.
Multi-tenant isolation is enforced at the database query level — not just the UI. Every query is scoped to the tenant. We use industry-standard encryption at rest and in transit. Audit logs track every access.
Set up G8Desk in the next 5 minutes. The next ticket your team handles could be the one that saves a renewal.
Free during public beta · No credit card · Setup in 5 min